Grilandia

Grilandia is one of the most authentic, garden-inspired Lebanese restaurants, with six locations across London. Their chefs create memorable culinary experiences rooted in the essence of hospitality and rich Mediterranean flavours. Yet, an outdated online presence created a barrier for guests trying to reach out and reserve a spot.

Industry: Hospitality Food & Beverage (F&B) Fine Dining

Problem

THE
CHALLENGE

The restaurant industry is built on experiences, and Grilandia’s food was never the problem. It was everything that happened before someone sat down. Their website was slow and difficult to use. Customers couldn't book a table online, enquiries often went unanswered, and basic information was inconsistent across major platforms. Their social media never captured the actual atmosphere waiting inside. Instead of giving people a reason to choose Grilandia over the restaurant next door, every inconsistency chipped away at trust before people had even seen the menu.

Solution

WHAT
WE DID

Everyone expected us to start with marketing. We went undercover instead.
Before becoming Grilandia's agency, we became their customer. We visited every location, booked tables, ordered food, and tested every enquiry form and Google listing. What we found wasn't a marketing problem. It was an operations problem.

So we rebuilt the customer journey from the ground up. The website was redesigned around real customers, making it simple to browse menus, choose a location, and book a table. We corrected listings across every platform, optimised Google Business Profile and TripAdvisor, and made sure enquiries reached the right people instead of getting lost.

Then we focused on growth. We launched a consistent social media strategy, partnered with influencers across London, and trained the internal team to manage the brand with confidence. Every channel finally worked together instead of working alone.

view live website

60%

more visitors

Results That Speak

What We ACCOMPLISHED

Turns out people can't fall in love with a restaurant they've never found. The website became something the team was proud to send people to. Influencer campaigns introduced Grilandia to thousands of new diners across London, while email marketing gave existing customers a reason to come back instead of becoming a one-time visit.

More importantly, everything finally started talking to each other. The website. Google. Social media. Bookings. Customer enquiries. Every piece pulled in the same direction, creating a smoother experience for customers and a far stronger foundation for the business behind the scenes.